Last updated: 18 January 2026

GW-Tech Ltd is committed to protecting your privacy and handling your data responsibly. This notice explains how we collect, use, and safeguard your personal and service-related information.

1. Who we are

GW-Tech Ltd, registered in England and Wales, provides connectivity, hardware, and managed services.
Email: support@gw-tech.uk
Phone: 1924806132

2. What data we collect

We collect only the data necessary to deliver and support the services you request, including:

• Contact details (name, email, phone)
• Service-related identifiers (SIM numbers, device IDs)
• Subscription and billing information
• Communication records (support messages, service updates)

We do not store or process your payment card or bank details. Payments are securely handled by authorised providers such as Stripe and GoCardless.

3. Why we collect it

We process your data to:

• Set up and manage your services
• Communicate service updates and support
• Fulfil legal and regulatory obligations
• Improve service delivery and reliability

Our legal bases for processing include contract performance, legitimate interests, and consent where applicable.

4. Your rights

You have the right to:

• Access your data
• Correct inaccuracies
• Request deletion
• Object to certain types of processing
• Withdraw consent where processing is based on consent
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at support@gw-tech.uk.

5. Sharing and processors

We only share data with trusted providers who help us deliver our services, including:

• Stripe and GoCardless for secure payments
• Chargebee for subscription management
• Zoho CRM for client communications
• Mobile Manager for SIM provisioning

All processors are required to comply with UK GDPR and are bound by data protection agreements.

6. Security

We apply reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we encourage you to use strong passwords and report any concerns to us.

7. Cookies

Our website uses cookies to improve functionality and analytics.

8. Updates to this notice

We may update this notice from time to time to reflect changes in law or our services. Significant changes will be communicated via email or a notice on our website.