GW-Tech Ltd – Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how GW-Tech Ltd (“we”, “us”, “our”) collects, uses, and protects your information when you visit our website or engage with our services.

1. Who We Are

GW -Tech Ltd
Wakefield, West Yorkshire

Email: support@gw-tech.uk
Phone: 01924 806132

2. Information We Collect

We may collect and retain the following information where reasonably required to provide our services:

• Name, company name, email address, phone number, and business contact details
  • Information submitted through contact forms, enquiries, quotations, or service requests
  • Service-related information required for provisioning and support
  • Technical information such as IP address, browser type, or device information contained within standard server logs

We do not sell personal information or operate advertising-based behavioural tracking systems.

3. How We Use Your Information

We use your information only where reasonably necessary to:

• Process and manage customer orders
  • Deliver and support connectivity and technical services
  • Communicate regarding quotations, installations, billing, or support

• Maintain internal business records
  • Meet legal, accounting, tax, or regulatory obligations

Legal basis for processing

We process information under one or more of the following lawful bases:

• Contract — where information is required to provide requested services
  • Legitimate Interest — for normal business operations, customer support, service administration, fraud prevention, and account management
  • Legal Obligation — where records must be retained for legal, tax, accounting, or regulatory purposes

Consent is relied upon only where legally required, such as for non-essential website cookies.

4. Cookies

We use only cookies and technical functions reasonably required for the operation and security of the website.

For further information, please refer to our Cookie Policy.

5. Data Sharing

We do not sell or trade personal information.

Information may be shared only where reasonably necessary with:

• Payment providers such as Stripe or GoCardless
  • Connectivity suppliers, carriers, or network providers where required to provision services
  • Professional advisers or service providers where legally or operationally necessary

Third-party providers are expected to process information securely and in accordance with applicable UK data protection laws.

6. Payment Information

Payment card details and payment processing are handled directly by authorised third-party payment providers.

GW-Tech does not store full payment card information on its systems.

7. Data Retention

We retain information only for as long as reasonably necessary for:

• providing services
  • maintaining customer relationships
  • meeting legal, tax, accounting, or regulatory requirements

Information is securely deleted or anonymised where no longer required.

8. Your Rights

Under UK data protection law, you may have the right to:

• access your information
  • correct inaccurate information
  • request deletion of information
  • object to or restrict certain processing
  • request a copy of your data
  • lodge a complaint with the Information Commissioner’s Office (ICO)

Data Protection Complaints
If you have concerns about how GW-Tech handles your personal information, please contact us at support@gw-tech.uk. We will investigate your complaint and respond without undue delay. If you remain dissatisfied with our final response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Requests may be submitted to support@gw-tech.uk.

9. Security

We use reasonable technical and organisational measures to protect information under our control.

However, no method of transmission or storage can be guaranteed completely secure.

10. Third-Party Links

Our website may contain links to external websites.

GW-Tech is not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest published version will always be available on our website.

12. Contact

If you have any questions regarding this Privacy Policy or how information is handled, please contact:

GW-Tech Ltd
support@gw-tech.uk
01924 806132