GW-Tech Ltd – Terms and Conditions

 Last updated: May 2026

1. Company Details

GW-Tech Ltd
Company Number: 08341193
VAT Number: 375783547
Registered Address: Kettlethorpe Road, Wakefield, West Yorkshire, WF2 7EP
Email: support@gw-tech.uk
Website: gw-tech.uk

2. Definitions

“Service Order” means the quotation, order form, proposal, or signed document confirming the Services supplied.

“Services” means any connectivity, broadband, VoIP, SIM, wireless consultancy, Wi‑Fi consultancy, networking, support, or managed services supplied by GW-Tech.

“Equipment” means any hardware, router, handset, switch, access point, SIM card, or associated equipment supplied by GW-Tech.

“Network Provider” means the third-party carrier or wholesale provider delivering the underlying service.

“Activation Date” means the date a Service becomes live, provisioned, or ready for use.

“Minimum Term” means the minimum contractual period stated in the Service Order.

3. Scope of Services

GW-Tech provides business telecommunications, wireless consultancy, Wi‑Fi consultancy, broadband, VoIP, mobile connectivity, networking, managed connectivity, and related technical services.

Services may rely on third-party Network Providers, infrastructure operators, software platforms, and cloud systems.

Services are supplied as business services and not as consumer retail products.

4. Orders and Acceptance

Orders must be confirmed in writing, electronically accepted, or signed by the Customer.

By signing a Service Order, approving a quotation, or allowing activation of Services, the Customer confirms acceptance of these Terms.

Activation dates and installation dates are estimates unless expressly agreed otherwise.

Once an order has been submitted to a supplier, carrier, wholesaler, or provisioning provider, cancellations, modifications, rescheduling, or project changes may become subject to supplier charges, engineering fees, administrative costs, cancellation fees, or other third-party costs.

The Customer may be charged for missed engineer appointments, denied access, failed site readiness, customer-requested rescheduling, or aborted visits where charges are imposed on GW-Tech by suppliers, contractors, or infrastructure providers.

5. Service Activation and Billing

Services become chargeable from the Activation Date.

Recurring services are billed in advance.

The first invoice may include:
• Pro-rated charges
• Installation or activation fees
• Advance recurring charges
• Hardware charges

Broadband, VoIP, and mobile services may remain chargeable until the underlying provider confirms the cease process has completed.

6. Pricing and Payment

All prices are exclusive of VAT unless otherwise stated.

Invoices must be paid by the stated due date.

Payments are normally collected by Direct Debit, card subscription, or approved bank transfer.

If payment is overdue, GW-Tech reserves the right to:
• Issue payment reminders
• Restrict or suspend Services
• Cease Services
• Recover outstanding balances and associated costs

Unless otherwise agreed in writing, the following payment process may apply:
• Reminder after 7 days overdue
• Further reminder after 14 days overdue
• Restriction or suspension after 21 days overdue
• Cease or recovery action after 30 days overdue

During suspension or notice periods, restoration or recovery of Services may be possible subject to supplier capability, administrative processing, and applicable reactivation fees.

Once a Service is fully ceased by the underlying supplier or carrier, recovery may not be possible.

Suspension, restriction, or termination of Services due to non-payment does not remove the Customer’s liability for outstanding balances, minimum term commitments, cease charges, supplier charges, recovery costs, or any other fees reasonably incurred by GW-Tech.

Where Services are ceased before the end of an agreed minimum term, the Customer remains liable for any remaining contractual charges and associated third-party supplier costs.

GW-Tech reserves the right to request advance payment, deposit, usage buffer, or security payment before or during service provision.

GW-Tech reserves all rights available under the Late Payment of Commercial Debts (Interest) Act 1998.

Where upstream suppliers or Network Providers increase wholesale pricing, GW-Tech may adjust pricing with a minimum of 30 days written notice. GW-Tech will endeavour to keep any

increases reasonable and aligned with underlying supplier or market-related costs, including inflationary or Consumer Price Index (CPI) related adjustments where applicable.

7. Minimum Terms and Termination

Services continue for the Minimum Term stated in the Service Order.

The Customer must provide written notice to terminate Services.

Unless otherwise stated in the applicable Service Order, the standard notice period shall be 30 days.

Early termination may result in:
• Remaining contract charges becoming payable
• Cease fees
• Hardware recovery charges
• Third-party supplier charges

GW-Tech may suspend or terminate Services immediately where:
• Payment obligations are breached
• Services are misused
• Unlawful activity is suspected
• Continued supply would expose GW-Tech to financial, operational, regulatory, or legal risk

8. Telephone Numbers and Porting

Telephone numbers remain subject to the rules and control of the underlying carrier or provider.

Number porting is dependent on third-party provider processes and cannot be guaranteed within specific timescales.

Upon termination of Services, numbers may be permanently lost if not ported before cease completion.

GW-Tech is not liable for failed, delayed, rejected, or incomplete ports caused by third-party providers.

9. VoIP Services

VoIP services depend on internet connectivity and power availability.

During internet outages, power failures, or network disruption:
• Calls may fail

• Inbound and outbound calling may become unavailable
  • Emergency calling services may be affected

The Customer remains responsible for ensuring suitable LAN, Wi‑Fi, broadband, and power infrastructure to support VoIP services.

GW-Tech does not guarantee uninterrupted VoIP availability.

10. Broadband and Connectivity Services

Broadband and connectivity services rely on third-party infrastructure and carriers.

Availability, speeds, uptime, and repair times are subject to the capability and processes of the underlying provider.

GW-Tech does not guarantee uninterrupted connectivity unless expressly agreed in writing.

11. SIM and Mobile Services

SIM services are intended for normal business and operational use.

Fair usage policies and network restrictions imposed by upstream providers may apply.

The Customer remains responsible for all usage charges, including unauthorised usage.

Multi-network, IoT, M2M, or specialist SIM services may operate under separate technical limitations.

12. Equipment

Unless otherwise stated, supplied equipment remains the property of GW-Tech or its suppliers until paid in full.

The Customer must keep equipment safe and in reasonable condition.

Charges may apply for lost, damaged, or unreturned equipment.

13. Customer Responsibilities

The Customer is responsible for maintaining suitable local infrastructure, lawful use of the Services, and reporting faults promptly.

The Customer remains responsible for all activity occurring on their account or Services.

14. Service Levels and Support

Unless expressly stated in writing, Services are supplied on a reasonable endeavours basis.

Support hours, response times, escalation procedures, and any applicable service level commitments may vary depending on the Service purchased and any separate support agreement in place.

Planned maintenance, emergency maintenance, and third-party outages may affect service availability.

15. Liability

GW-Tech is not liable for:
• Indirect or consequential losses
• Loss of business, profit, or revenue
• Data loss
• Reputational loss
• Third-party provider failures

GW-Tech’s total aggregate liability shall not exceed the total charges paid by the Customer for the affected Service during the preceding 12 months.

16. Force Majeure

Neither party shall be liable for delays or failures caused by events outside reasonable control, including network outages, supplier failures, power failures, cyber incidents, weather events, industrial disputes, or governmental actions.

17. Confidentiality and Data Protection

Both parties agree to keep confidential information confidential and comply with applicable UK data protection legislation.

GW-Tech only stores and processes information reasonably required for quotation, provisioning, billing, support, regulatory, and service fulfilment purposes.

GW-Tech does not access, monitor, analyse, or process Customer business data except where necessary to provide or support the Services supplied.

Payment processing is handled by authorised third-party providers such as Stripe or GoCardless. GW-Tech does not store full payment card details.

Customer information retained by GW-Tech is limited to business, operational, contact, account, and publicly available information reasonably required to provide and manage the Services supplied.

GW-Tech’s Privacy Policy forms part of these Terms.

18. General

These Terms are governed by the laws of England and Wales.

Material changes to these Terms will normally be communicated with a minimum of 30 days notice.

The Customer may not assign or transfer any agreement or Services supplied by GW-Tech without prior written consent from GW-Tech.

GW-Tech may assign, transfer, subcontract, or novate any agreement or Service where reasonably required for operational, commercial, business continuity, or supplier-related purposes.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

In the event of any complaint or dispute, both parties agree to first attempt resolution in good faith through direct communication before pursuing formal legal action.

GW-Tech operates a complaints procedure available on request.

19. Acceptance

By signing a Service Order, approving a quotation, requesting activation, or continuing to use the Services supplied by GW-Tech, the Customer confirms that they:

• Have read these Terms
  • Understand these Terms
  • Agree to be bound by these Terms